Terms of service

1. Acceptance of Order

1.1. You accept these Terms of Sale when you tick "I confirm that I have read and agree to the Terms of Sale" during the checkout process. This represents an offer of contract from You only and is not binding until accepted by Us.

1.2. Receipt of an order via the LuxloSpirits.com website by Us does not constitute acceptance of an order. We reserve the right to refuse your order for any reason.

1.3. Any errors or omissions in any sales literature, price list, catalogue, dispatch note, invoice or other documentation or any information issued by Us from time to time shall be subject to correction without liability on Our part.

1.4. You will be responsible for ensuring the accuracy of any order submitted by You, confirming where reasonably requested to do so by Us any telephone orders, and for the giving of such information as is necessary relating to the Sale Terms and delivery (as the case may be) to enable us to deliver the goods to the delivery address notified by You.

1.5. You must quote your order number when communicating with Us.
2. General Sales

2.1. All purchases must be paid in full before delivery. Lucent Drinks Ltd t/a LUXLO Spirits will continue to own, and reserve the right to repossess any goods sold from its web site until payment has been received and cleared in full.

2.2. Payments are accepted on most credit or debit cards via our secure server. I/We authorise you to make any enquiries you deem necessary in connection with this sale. This information will be used for fraud prevention or debt recovery.

2.3. All prices quoted are priced in pounds sterling including any applicable taxes at current rates.

2.4. Price excludes delivery of £2.95 to any mainland UK address Monday to Friday. Additional charges will be incurred for delivery to the Scottish Highlands and Grampians. Saturday deliveries are possible at an additional cost, dependent on area.

2.5. An emailed invoice giving a description of the goods purchased and the price paid will be emailed to you.
3. Delivery

3.1. Delivery times will depend on our stock availability and quoted lead times.

3.2. Where possible we shall endeavour to delivery your order on the next working day or on a specific day if selected at the time of purchase.

3.3. All delivery times are subject to stock availability and whether your payments have been processed and validated.

3.4. Lucent Drinks Ltd t/a LUXLO Spirits are only responsible for delivering goods to the customer's door.

3.5. All delivery dates are given in good faith but are subject to all matters beyond the control of the Company: including acts of nature, strikes, lockouts and delay by suppliers.

3.6. Please ensure you check your items thoroughly on delivery for damage. If upon delivery you find your goods are damaged, please sign for them as "Damaged" and refuse delivery.

3.7. Lucent Drinks Ltd t/a LUXLO Spirits must be notified within 24 hours of your delivery if any part of your order is missing. All claims will become void after this period.

3.8. Deliveries to the following postcodes may take a little longer - please allow an additional 3 days for deliveries to some AB, DD, IV, KW, PA20-80 and PH.

3.9. We are unable to deliver to Ireland (including Northern Ireland) and all offshore islands including Isle of Wight and Isle of Man. We reserve the right to cancel orders processed to these areas.

3.10. If you cancel your order after it has left our warehouse, you will be liable for the delivery charge.